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Frequently Asked Questions (FAQ)

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{.anchor}General Questions{.link}

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{.anchor}What is Trailmarks.io?{.link}

::: paragraph Trailmarks.io is a web application for planning, tracking, and sharing outdoor routes such as hiking trails, bike tours, and other trails. ::: :::

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{.anchor}Is Trailmarks.io free?{.link}

::: paragraph Yes, the basic features of Trailmarks.io are available for free. Premium features are available for registered users. ::: :::

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{.anchor}Which devices are supported?{.link}

::: paragraph Trailmarks.io works on: :::

::: ulist

  • Desktop browsers (Chrome, Firefox, Safari, Edge)

  • Mobile browsers (iOS Safari, Android Chrome)

  • Progressive Web App (PWA) for mobile devices ::: ::: ::: :::

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{.anchor}Account and Login{.link}

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{.anchor}How do I create an account?{.link}

::: {.olist .arabic}

  1. Visit https://trailmarks.io{.bare}

  2. Click "Sign Up"

  3. Enter email and password

  4. Confirm your email address

  5. Log in ::: :::

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{.anchor}I forgot my password{.link}

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  1. Go to the login page

  2. Click "Forgot Password"

  3. Enter your email address

  4. Follow the instructions in the email ::: :::

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{.anchor}Can I delete my account?{.link}

::: paragraph Yes, you can delete your account in the account settings. Note that all your data will be permanently deleted. ::: ::: ::: :::

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{.anchor}Trail Management{.link}

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{.anchor}How many trails can I create?{.link}

::: paragraph Free accounts can create up to 10 trails. Premium accounts have no limit. ::: :::

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{.anchor}Can I keep trails private?{.link}

::: paragraph Yes, you can set the visibility of each trail individually: :::

::: ulist

  • Public: Visible to everyone

  • Unlisted: Only accessible with direct link

  • Private: Only visible to you ::: :::

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{.anchor}Which file formats are supported?{.link}

::: ulist

  • GPX (GPS Exchange Format)

  • TCX (Training Center XML)

  • KML (Keyhole Markup Language)

  • FIT (Flexible and Interoperable Data Transfer) ::: ::: ::: :::

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{.anchor}GPS and Navigation{.link}

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{.anchor}Why isn’t GPS working?{.link}

::: paragraph Common causes: :::

::: ulist

  • GPS permission not granted

  • Weak GPS signal (indoors)

  • Browser cache issues

  • Outdated browser :::

::: paragraph Solutions: . Check permission in browser settings . Try outdoors . Clear browser cache . Update browser ::: :::

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{.anchor}How accurate is GPS tracking?{.link}

::: paragraph GPS accuracy depends on various factors: :::

::: ulist

  • Optimal conditions: 3-5 meter accuracy

  • Urban areas: 5-10 meters (building interference)

  • Forested areas: 10-20 meters (tree interference) ::: :::

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{.anchor}Can I navigate offline?{.link}

::: paragraph Yes, you can download trails for offline use. Offline navigation works with previously loaded map data. ::: ::: ::: :::

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{.anchor}Technical Issues{.link}

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{.anchor}The page won’t load{.link}

::: {.olist .arabic}

  1. Check your internet connection

  2. Clear browser cache

  3. Temporarily disable browser extensions

  4. Try a different browser ::: :::

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{.anchor}Trails are not displayed{.link}

::: {.olist .arabic}

  1. Refresh the page

  2. Check your filter settings

  3. Make sure you’re logged in

  4. Contact support ::: :::

::: sect2

{.anchor}Upload issues{.link}

::: paragraph If file uploads fail: :::

::: {.olist .arabic}

  1. Check file size (max 10 MB)

  2. Make sure the file format is supported

  3. Try with a different file

  4. Check your internet connection ::: ::: ::: :::

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{.anchor}Privacy and Security{.link}

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{.anchor}How is my data protected?{.link}

::: ulist

  • All data is transmitted encrypted (HTTPS)

  • Passwords are stored securely (hashing)

  • No sharing with third parties without your consent

  • GDPR compliant ::: :::

::: sect2

{.anchor}Can I export my data?{.link}

::: paragraph Yes, you can export all your trail data in various formats: :::

::: ulist

  • GPX for GPS devices

  • JSON for developers

  • CSV for spreadsheets ::: ::: ::: :::

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{.anchor}Support{.link}

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{.anchor}How do I contact support?{.link}

::: ulist

::: sect2

{.anchor}How do I report bugs?{.link}

::: {.olist .arabic}

  1. Go to our GitHub repository

  2. Create a new issue

  3. Describe the problem in detail

  4. Add screenshots if helpful ::: :::

::: sect2

{.anchor}Where can I find more documentation?{.link}

::: ulist

::: {#footer} ::: {#footer-text} Last updated 2025-08-04 14:26:31 UTC ::: :::